Privacy Policy

Who we are

Vikshara Ventures Laundry Unit ("we", "us", "our") is a professional laundry and garment-care business operating from N019 / 19 Vembuliamman Koil Street, Virugambakkam, Chennai – 600092, under the UCLEAN franchise. This policy explains what information we collect through this website and how we use it.

What we collect

• ✦Booking details you give us: name, mobile number, WhatsApp number, pickup address, area, pincode, preferred pickup date and time, service required, approximate quantity and any notes you add.
• ✦Order status information if you use the Track Your Order page (mobile number only).
• ✦If you accept cookies: anonymous usage analytics via Google Tag Manager (pages visited, button clicks such as Book a Pickup or WhatsApp).

How we use it

• ✦To contact you and confirm, schedule and complete your laundry pickup and delivery.
• ✦To manage monthly plans, reminders and service updates you have asked for.
• ✦To understand how the website is used and improve it (only with your cookie consent).

WhatsApp and phone communication

When you tap a WhatsApp button or submit a booking, a pre-filled message opens in your own WhatsApp app — you always see and control what is sent. By booking, you agree that we may contact you by phone call, SMS or WhatsApp regarding your orders.

Cookies and analytics

This website loads Google Tag Manager only after you tap Accept on the cookie consent banner. If you decline, no analytics or marketing tracking runs. You can change your choice anytime using the Cookie Preferences link in the footer.

What we never do

• ✦We never sell, rent or trade your personal information.
• ✦We never send marketing messages without your consent.
• ✦We never publish or share your address or order details with third parties beyond what is needed to provide the service (for example, our pickup and processing team).

Data retention

Booking records are kept for our business records and service history. You may ask us to delete your information at any time (see below) and we will remove it unless we are required to keep it by law.

Your choices and rights

• ✦Ask what information we hold about you.
• ✦Ask us to correct or delete your information.
• ✦Withdraw cookie consent anytime via Cookie Preferences in the footer.
• ✦Stop order-related messages by telling us on a call or WhatsApp.

Contact us

For any privacy question or request, call or WhatsApp us at +91 89390 02026, or visit us at N019 / 19 Vembuliamman Koil Street, Virugambakkam, Chennai – 600092.